The Career Shift You Won’t Believe: BCom to Customer Success | Chelana Pandya

About the video:

In this video, Chelana shares her inspiring journey from being a BCom graduate in accounting and finance to leading a successful customer success team at Printrove. Starting her career in customer-facing roles, Chelana quickly realized that her true passion lay in understanding and empathizing with customers. Despite her academic background in finance, she transitioned into customer success, learning valuable lessons at Yes Bank and Citibank that shaped her approach to customer interaction. Chelana discusses how she moved beyond just answering queries to building personalized relationships, understanding customer emotions, and leading her team to success.

This video is a must-watch for anyone considering a career shift, especially those from finance backgrounds who are curious about the world of customer success. Learn how Chelana’s journey can inspire you to follow your passion and thrive in a customer-centric role.

About Chelana Pandya:

Chelana Pandya, the Lead Customer Success at Printrove, brings a wealth of experience with over 8 years in the banking and on-demand sectors. At Printrove, she expertly handles the sales department, driving growth and building strong customer relationships with her strategic insights and customer-centric approach.

Chelana’s passion for personal growth and empowerment led her to transform her Instagram page, originally dedicated to dance, into a platform focused on influencing and impacting lives. Through this page, she shares valuable insights, motivational content, and practical advice aimed at helping others achieve their goals and improve their lives. Her engaging and authentic approach resonates with her growing audience, inspiring them to make positive changes.

Chelana also dreams of becoming a coach, with a mission to make a positive impact on others’ lives. She believes that even a 1% change can lead to significant transformation, and she is committed to helping others unlock their potential and achieve their dreams.

Chelana’s multifaceted career and personal pursuits reflect her dynamic personality and unwavering dedication to growth and empowerment. Whether in the boardroom or online, she strives to make a meaningful difference and inspire those around her to reach for their dreams.