About the video:
In this insightful video, Chelana Pandya shares her transformative journey from working at Yes Bank and Citibank to her current role at Printrove. Discover how her approach to customer success evolved from simply answering queries to building deep, personalized relationships. Chelana reveals the crucial elements that go beyond empathy and sympathy, including understanding tone, body language, and creating custom responses.
Tune in to learn the unspoken truth about what it really takes to excel in customer success and why it’s so much more than just answering questions.
About Chelana Pandya:
Chelana Pandya, the Lead Customer Success at Printrove, brings a wealth of experience with over 8 years in the banking and on-demand sectors. At Printrove, she expertly handles the sales department, driving growth and building strong customer relationships with her strategic insights and customer-centric approach.
Chelana’s passion for personal growth and empowerment led her to transform her Instagram page, originally dedicated to dance, into a platform focused on influencing and impacting lives. Through this page, she shares valuable insights, motivational content, and practical advice aimed at helping others achieve their goals and improve their lives. Her engaging and authentic approach resonates with her growing audience, inspiring them to make positive changes.
Chelana also dreams of becoming a coach, with a mission to make a positive impact on others’ lives. She believes that even a 1% change can lead to significant transformation, and she is committed to helping others unlock their potential and achieve their dreams. Chelana’s multifaceted career and personal pursuits reflect her dynamic personality and unwavering dedication to growth and empowerment. Whether in the boardroom or online, she strives to make a meaningful difference and inspire those around her to reach for their dreams.
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